Return and Refund Policy

How to Return an Item

To initiate a return, customers will receive notifications about the shipping status via email. Generally, products are dispatched within 1-2 days. Refusal to accept the product at the time of delivery will not be entertained, and no refunds will be issued in such cases. Products are eligible for return if they are defective, damaged, or not as described, provided the complaint or return request is registered within 48 hours of delivery.

Customers are advised to inspect their purchases upon delivery. If a product arrives defective, damaged, or not as ordered, it is crucial to report this immediately. The request for return must be made within the specified time frame of 48 hours to ensure eligibility.

Conditions for Return/Replacement

Returns and replacements are accepted under several circumstances. If a wrong product, in terms of color, size, or style, is delivered, or if an incorrect item was ordered or delivered, a return or replacement is justified. Unsatisfactory products, which may be inauthentic, of low quality, or expired, also qualify. Defective products with manufacturing defects or non-functioning issues are eligible for return, although this does not apply if the product falls under the manufacturer's warranty.

In cases of damaged products, whether due to physical damage or tampered packaging, returns are accepted. Additionally, if there is a discrepancy in the quantity, such as missing products or parts, these are valid grounds for returns or replacements. It's important to note that the customer is responsible for paying the return shipping fee.

Conditions Where Returns/Replacement Requests Will Not Be Accepted

Not all return or replacement requests will be honored. Products that have been altered or used will not be accepted for return. Furthermore, products returned without original packaging, including price tags, labels, and accessories, will not be considered. If the serial number on the product is tampered with, the return request will be denied.

Defective products that are covered under the seller or manufacturer’s warranty and reported after seven days of delivery will not be accepted for return. Similarly, damaged or missing products reported after two days of delivery are ineligible for returns or replacements. Products sold under specific promotions, as mentioned on the product page and terms and conditions page, are also excluded from return policies.

Non-Eligible Categories for Returns/Replacement

Currently, all product categories are eligible for returns and replacements. There are no specific exclusions. However, the terms and conditions may vary for different promotions, so customers are encouraged to read the product page details carefully.

Additional Information

Vandiya.lk is committed to ensuring customer satisfaction and providing a seamless shopping experience. If you have any questions or require further assistance with returns and refunds, please contact our customer service team. We aim to address all concerns promptly and efficiently to maintain the trust and loyalty of our valued customers. Thank you for shopping with Vandiya.lk.

Our comprehensive return and refund policy is designed to provide clarity and assurance to our customers. We strive to make the return process straightforward and hassle-free, ensuring that any issues with your purchase are resolved to your satisfaction. Your trust and satisfaction are our top priorities, and we continually work to improve our services to meet and exceed your expectations.