Most frequent questions and answers

*Customer will be notified about the shipping status via his/her email.
*Generally products are dispatched within 1-2 days.
*Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
*The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
*Product is defective/damaged.
*Product is not same as ordered/described

* Returns/Replacement are accepted under the following cases
* Wrong Product – Wrong color/ size/ style
* Wrong item ordered/ delivered
* Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
* Defective Product – Manufacturing defect/ Non-functioning
* (Not applicable, if the product is under Manufacturer’s Warranty)
* Damaged Product – Physical damage/ Tampered product or packaging
* Wrong Quantity – Missing Products/ Parts
* Customer should pay return shipping fee

*Returns/ Replacement requests will not accepted under following cases
*If Products are Altered/ Used
*If Product is Returned without Original Packaging (price tags, labels & accessories)
*If Serial Number is tampered
*For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 07 days of the Delivery
*For Damaged/Missing product that is reported after 2 days of the delivery
*For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

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