Buyer Protection Policies
We offer 100% Buyer Protection Policy to our customers. Our brand of trust clearly defines our values, promising the best online shopping experience to our customers
1. Quality Product Merchant guarantees to sell only quality products to customers through Vandiya.lk
- Manufacturer’s or Seller’s warranty (wherever applicable)
- Brand new products (Except refurbished car accessories)
2. Secure Payments
- Customers’ Personal Data is kept Confidential
- All Online Transactions are 100% secured by SSL (Secure Socket Layer)
- Customer can pay cash on delivery or card payment methods
Shipping Policy
Delivery Fee:
Colombo & Suburbs LKR 150 – LKR 290
Outstations amount of LKR 290+ for deliveries out of Colombo
Delivery Time:
Deliveries within Colombo will be delivered within 2 working days
Deliveries outside Colombo may take 2 – 5 days
Delivery Methods:
Your products will be delivered using our own delivery methods and third party couriers
Pronto, Simplex, and Personal Couriers
Cancellation Policy
Vandiya.lk ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Vandiya.lk Account.
If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.
Return/Replacement Policy
We consistently work towards the protection of our customer’s interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.
Refunds Request:
- Return / Replacement request for any order should be submitted within 7 days of receiving the product
- Refund / Replacement will be initiated only upon receiving of the product
- Replacement will depend upon the availability of the product
- In case the product was damaged while in your possession, Vandiya.lk will not be under any liability to process the refund / replacement
- Damaged / Missing/ Empty Packages need to be returned within 2 days of receiving the product
- Order Replacement can be done in following cases:
-Wrong item
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer’s Warranty*) - Return Package should have the original Price tag and Packaging slip
- Few products are Non-Returnable. Please refer to the product page for further reference
- For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies